Getting a Plan

1. Getting a New Plan

   • I just bought a new device. How many days do I have to protect it?
   • I heard about you on the radio. How do I learn more about smartphone protection?
   • Why should I choose SquareTrade over insurance from my mobile carrier?
   • Can I switch to SquareTrade if I already have insurance through my mobile carrier?
   • When does my coverage start?
   • Does SquareTrade cover my item?
   • I can’t find the exact model of my item listed on the checkout page. Can I still get a protection plan for it?
   • Can I renew or extend a protection plan that I already own?
   • Where can I buy a SquareTrade Protection Plan?
   • I want to protect an item I'm about to buy. Can I go ahead and get a plan now?

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2. What's Covered

   • What does a SquareTrade plan cover?
   • What items does SquareTrade cover?
   • Does SquareTrade cover used or refurbished items?
   • What's not covered by a SquareTrade plan?
   • What's an exclusionary or waiting period? Does my plan have one?
   • Why doesn’t SquareTrade cover loss and theft?
   • Who covers shipping costs if my item needs to be sent in for repair?
   • How can I tell if my plan covers accidents like drops and spills?
   • Does SquareTrade cover software issues?
   • Does SquareTrade cover my item while I’m travelling abroad?

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3. Service Features

   • If my device breaks, how will SquareTrade make it good again?
   • Does SquareTrade guarantee repaired or replaced items?
   • How does in-home/on-site service work?
   • My item is still covered by the manufacturer's warranty. Can I still file a claim with SquareTrade?
   • What happens if SquareTrade can't fix my item?
   • How many claims can I file?
   • Can I use my SquareTrade plan to get same-day service at a local repair shop?
   • How do next-day or overnight replacements work?
   • My replacement item just arrived and there's a problem. What do I do?

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