SquareTrade - Help Pages
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Getting a Plan
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I just bought a new device. How many days do I have to protect it?
I heard about you on the radio. How do I learn more about smartphone protection?
Why should I choose SquareTrade over insurance from my mobile carrier?
Can I switch to SquareTrade if I already have insurance through my mobile carrier?
When does my coverage start?
Does SquareTrade cover my item?
I can’t find the exact model of my item listed on the checkout page. Can I still get a protection plan for it?
Can I renew or extend a protection plan that I already own?
Where can I buy a SquareTrade Protection Plan?
I want to protect an item I'm about to buy. Can I go ahead and get a plan now?
What does a SquareTrade plan cover?
What items does SquareTrade cover?
Does SquareTrade cover used or refurbished items?
What's not covered by a SquareTrade plan?
What's an exclusionary or waiting period? Does my plan have one?
Why doesn’t SquareTrade cover loss and theft?
Who covers shipping costs if my item needs to be sent in for repair?
How can I tell if my plan covers accidents like drops and spills?
Does SquareTrade cover software issues?
Does SquareTrade cover my item while I’m travelling abroad?
If my device breaks, how will SquareTrade make it good again?
Does SquareTrade guarantee repaired or replaced items?
How does in-home/on-site service work?
My item is still covered by the manufacturer's warranty. Can I still file a claim with SquareTrade?
What happens if SquareTrade can't fix my item?
How many claims can I file?
Can I use my SquareTrade plan to get same-day service at a local repair shop?
How do next-day or overnight replacements work?
My replacement item just arrived and there's a problem. What do I do?
¿Cómo presento un reclamo?
¿Necesito registrar mi plan?
¿Cómo presento el recibo de mi artículo?
¿Cuál es la diferencia entre la garantía del fabricante y mi plan de SquareTrade?
¿Qué cubre un plan de SquareTrade?
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