How will my item get fixed?

How will my item get fixed?

How your item gets fixed depends on what type of item it is, the type of damage, and the coverage you have. Here are some of the service options we offer:
 
Send it in for Repair: We’ll repair your item in five business days or less after we’ve received it, guaranteed. We'll also pay for shipping to and from our repair center.
 
Same-day Local Repair: You can arrange for your own repair provider for same-day repairs and send us the receipt to get reimbursed.
 
Next-day Replacement: For smartphones and iPhones, we’ll send you a replacement phone for next-day delivery (when available). As always, we cover all shipping costs.
 
On-site Service: For large unshipping items like TVs and appliances, we'll send a technician to your home.

ST Go: Convenient mobile repair that comes to you. Only for mobile phones in participating locations.