I just got my replacement phone. What happens next?

I just got my replacement phone. What happens next?

To start using your replacement phone, you first need to activate it. After that, please follow the instructions below and return your broken device to us within 7 days to avoid a charge a charge of $750. 
 
For iPhones:
  • Keep SIM card and accessories
  1. First, make sure to back up the data on your iPhone. Next, remove your SIM card and put it in your replacement iPhone. For help finding your SIM card, click here.
  2. Keep all phone accessories, including your charger, screen protector, case, etc.
  • Return your broken iPhone
  1. Reuse the boxes your replacement came in. Put your broken phone in the iPhone box and pack it in the shipping box along with your signed checklist.
  2. Seal the box with tape, attach the provided shipping label, and mail it back.
  
For Samsung devices:
  • Deactivate the Reactivation Lock to avoid a charge of $750. Visit http://www.squaretrade.com/deactivate for detailed instructions.  This rule does not apply if you have the S7 or S7 Edge, as these models do not have a Reactivation Lock. 
 
  • Keep your phone accessories
  1. Make sure you keep your SIM card, SD card, battery, charger, screen protector, case, back cover (for some models), etc.
  2. Don’t forget to keep your SIM card and put it in your replacement phone. 
 
  • Return your broken phone
  1. Reuse the boxes your replacement came in. Put your broken phone in the phone box and pack it in the shipping box along with your signed checklist.
  2. Seal the box with tape, attach the provided shipping label, and mail it back.

For all other smartphones:
  • Keep your phone accessories
  1. Make sure you keep your SIM card, SD card, battery, charger, screen protector, case, back cover (for some models), etc.
  2. Don’t forget to keep your SIM card and put it in your replacement phone.
  • Return your broken phone
  1. Reuse the boxes your replacement came in. Put your broken phone in the phone box and pack it in the shipping box along with your signed checklist.
  2. Seal the box with tape, attach the provided shipping label, and mail it back.