What happens to my item after my claim is approved?

What happens to my item after my claim is approved?


Depending on your item, how it was damaged, and when you file a claim, there are many ways that we can help. Here are some of the most common:
  • Providing a prepaid shipping label or box to have your item shipped to our service center for repair (portable items only).
  • Facilitating a repair with your preferred local repair shop, so that you can have your item back as soon as the same day (portable items only).
  • Arrange for in-home service from a repair technician (large items only).
  • Arrange for a next-day replacement for your broken item (select items only).
  • Reimbursement for replacements or local repairs.
  • Troubleshooting and resolving the issue online or over the phone.
  • Referring you to the manufacturer (if your item is still covered by the manufacturer’s warranty).