What's an exclusionary or waiting period? Does my plan have one?SquareTrade only covers devices that are fully functional. In order to evaluate an item’s quality, our plans require that it be functional for a set period of time after purchase. If an item passes the exclusionary period without any issues, then we assume it is a good quality item and the protection plan goes into effect. If an item has an issue within the exclusionary period, then we consider the item to have a pre-existing condition and our coverage is generally void unless the item is repaired or replaced.
If there’s a waiting period for your plan, it will also be listed on the purchase confirmation or welcome kit you received when you purchased your plan.
If you’re having trouble finding your purchase confirmation email in your inbox, try searching for an email from firstname.lastname@example.org. If you’re still unable to find your coverage start date, feel free to schedule a callback with one of our Specialists by clicking here to submit a callback request.