SquareTrade Help Search Results
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How do I back up and restore my smartphone to its original factory settings?
Instructions for backing up the data on your mobile phone
How does the TV replacement process work?
Answers to common questions about TV replacement claims and process
Choosing Your Replacement TV
Answers to questions about choosing a replacement tv
About the TV repair appointment
What to do about changes to your TV repair appointment
Preparing for your TV repair appointment
How does the in-home TV repair process work?
Answers to common questions about in-home TV repairs
How long will it take for me to get reimbursed?
The time it will take for your reimbursement to arrive depends on the payment method you selected.
Why does SquareTrade need the proof of purchase for my item before they’ll approve my claim?
Unfortunately, we don’t receive the proof of purchase for your item directly from the retailer where you bought it.
My replacement item just arrived and there's a problem. What do I do?
All of our replacement devices are guaranteed for 30 days.
I need to schedule an in-home repair. Can SquareTrade help?
We’d be happy to help you schedule an in-home repair.
How do I check the status of a claim?
As soon as the status of a claim changes (e.g., your item is repaired or shipped back) we’ll send you an email letting you know.
Does SquareTrade guarantee repaired or replaced items?
Absolutely. All repaired or replaced items are guaranteed for 30 days.
I didn't receive a shipping label from SquareTrade. What should I do?
If you were supposed to receive a shipping label and haven’t yet, let us know and we’ll send one to you ASAP.
How do I backup the data on my HTC phone?
Instructions for backing up the data on your HTC phone
How do I backup the data on my LG phone?
Instructions for backing up the data on your LG phone.
How do I backup the data on my Samsung Device?
Following the instructions in this FAQ to back up your Samsung device.
I just got my replacement phone. What happens next?
To start using your replacement phone, you’ll first need to activate it.
I had my item fixed at the Apple Genius Bar. Where do I send the receipt to get reimbursed?
Check the approval email we sent you for instructions on how to submit your receipt for reimbursement.
I had my item fixed at a local repair service shop. Where do I send the receipt to get reimbursed?
Check your approval email for instructions on where to submit your receipt for reimbursement
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