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Filing a New Claim
What is Burn-in on my television?
Review this page to determine if your television has "burn-in".
How Can I Tell if My Television is Damaged?
Check out this guide to see if your television may have physical damage.
How do I file a claim?
File a claim at www.squaretrade.com. Click File a Claim at the top of the page.
How do I submit the receipt for my item?
We'll need a copy of the receipt for your protected item before you can file a claim. See below for info on submitting your receipt.
If I send in my item for repair, do I have to send all of its accessories too?
If the unit has an "AC Adapter" it should be included.
Do I have to pay a deductible when filing a claim?
Most SquareTrade Protection Plans do not require you to pay a deductible for service.
Can I still file a claim if the protection plan isn't in my name?
For security reasons, only the plan owner or an authorized person can file a claim.
Do I need to backup the data on my device before sending it in for repair?
To be safe, we recommending backing up the data on your device before sending it in for repair.
What do I need to file a claim?
To get the fastest possible service, make sure to have the your item, the receipt for you item, item details such as model, serial number & brand. Additionally make sure you back up the data on your item and if you have an iPhone be sure to deactivate Find My iPhone.
How can I find the serial and model numbers for my item?
Serial and models numbers can be found in a few places, depending on your item.
The manufacturer denied my claim. How can I file a claim with SquareTrade?
How can I find the IMEI for my item?
The IMEI or MEID number can be found on the box your device came in or receipt or contract you received at the time of purchase. Or follow these instructions to find it on your phone.
How do I upload my digital or emailed receipt?
Instructions on how to upload a digital or emailed receipt using our online tool
How do I upload a physical receipt?
You can easily upload a copy of your physical receipt using our online receipt upload tool.
What info about my item does SquareTrade need?
In order to register your protection plan, you will need to provide the following information.
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